Last Updated: 16 July 2026
The Transport Department, Government of India is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our HSRP portal.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Full name and address
- Mobile number and email address
- Date of birth (if applicable)
- Government ID details
Vehicle Information:
- Vehicle registration number
- Chassis and engine numbers
- Vehicle make, model, and type
- Registration date and validity
Technical Information:
- IP address and device information
- Browser type and version
- Operating system details
- Cookies and usage data
2. How We Collect Information
We collect information through:
- Online booking forms and applications
- Document uploads and verification
- Payment processing systems
- Customer support interactions
- Website analytics and monitoring
- Cookies and tracking technologies
3. Purpose of Data Collection
We use your information to:
- Process HSRP bookings and orders
- Verify vehicle and owner details
- Provide installation and delivery services
- Process payments and issue receipts
- Send order updates and notifications
- Provide customer support
- Comply with legal requirements
- Improve our services
4. Data Sharing and Disclosure
We may share your information with:
- Government agencies for verification
- Payment gateway providers
- Delivery and installation partners
- Law enforcement authorities
- Statutory and regulatory bodies
We do not sell or rent your personal information to third parties for marketing purposes.
5. Data Security Measures
We implement robust security measures:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication
- Data backup and recovery systems
- Employee training on data protection
6. Cookies and Tracking
Our website uses cookies to:
- Remember your preferences
- Analyze website usage
- Improve user experience
- Provide personalized content
You can control cookies through your browser settings.
7. Data Retention
We retain your information for:
- As long as required for service delivery
- As per government regulations
- For legal and compliance purposes
- Typically 7 years for vehicle records
Data is securely deleted when no longer required.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Opt-out of marketing communications
- Lodge complaints about data handling
- Withdraw consent where applicable
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.
10. International Data Transfers
Your data is primarily stored and processed within India. Any international transfers comply with applicable laws and regulations.
11. Changes to Privacy Policy
We may update this privacy policy periodically. Significant changes will be:
- Posted on our website
- Notified via email or SMS
- Effective immediately upon posting
12. Grievance Officer
For privacy-related concerns, contact:
- Designated Officer: Data Protection Officer
- Email: privacy@hsrpcg.com
- Phone: 1800-123-4567
- Address: Transport Department, CG Secretariat, Raipur
13. Legal Compliance
This privacy policy complies with:
- Information Technology Act, 2000
- Information Technology Rules, 2011
- Right to Information Act, 2005
- Consumer Protection Act, 2019
- Motor Vehicles Act, 1988
